‘Scared’ six-year-old calls ambulance to save mum

Young Heroine’s 999 Call Saves Mother’s Life

In a remarkable display of courage, a six-year-old girl named Pearl played a pivotal role in calling emergency services when her mother suffered a critical medical incident. Alongside her four-year-old sister, Amelia, Pearl was recognized by the London Ambulance Service (LAS) for their bravery during the event. The incident occurred last summer in Croydon, where Carole, a 36-year-old mother, collapsed after experiencing a brain bleed.

A Moment of Calm in Crisis

When Carole lost consciousness, Pearl immediately dialed 999. She explained to the call handler, Gen Hinds, that her mother was “lying on the sofa… she’s not awake. Her eyes keep on opening and closing.” Despite her fear, Pearl remained composed, describing her mum’s symptoms clearly and providing their address without hesitation. The child’s ability to recall the emergency number and communicate effectively was key to the swift response.

“I’m really, really scared,” Pearl told the operator. Hinds reassured her: “Don’t be scared, we are coming.”

Paramedic Charlotte Aisbitt, who arrived within minutes, praised the girls for their actions. “The girls were incredible—they saved their mum’s life,” she said. Pearl followed instructions to check for breathing and confirmed her mother’s chest was moving. The sisters even assisted in preparing items for the hospital trip, showing their understanding of the situation.

Recovery and Recognition

Carole was taken to the hospital, where doctors diagnosed a life-threatening brain bleed. She has since recovered well and expressed immense pride in her daughters’ actions. “I think this is my proudest moment,” Carole shared. “I knew Pearl was smart, but you don’t know how a child will cope in an emergency.”

“Pearl did absolutely brilliantly in a terrifying situation—she stayed calm, gave clear information, and helped get lifesaving care on the way,” said LAS director Stuart Crichton.

The LAS highlighted the importance of teaching children essential emergency skills. Crichton urged parents to ensure their kids know how to dial 999, identify their full address, and open doors during crises. Pearl and Amelia were also given a tour of an ambulance, learning about the equipment that aided their mother’s rescue. Their story serves as an inspiring example of how young children can make a lifesaving difference.

Follow BBC London’s coverage on Facebook, X, and Instagram for more stories like this. Share your ideas with hello.bbclondon@bbc.co.uk.